Client Case Study: Adam from Pacific Pines
Introduction:
Adam, a homeowner in the suburb of Pacific Pines (4211), recently contacted Reactive Plumbing & Electrical after experiencing water damage to his kitchen flooring. He found us through our Gold Coast Magnet ad and was impressed by our reputation for top-notch service.
The Assigned Technician:
Matt, one of our experienced service technicians, was assigned to the job due to his expertise in leak detection and thermal imaging. With years of experience under his belt, Matt is known for his attention to detail and ability to find even the most hidden leaks.
The Job Description & Solution:
Upon arrival at Adam’s home, Matt conducted a thorough investigation into the water damage. After speaking with Adam about when it occurred, he suspected that it may have been caused by cyclone Alfred which had hit the area recently. To confirm this theory, Matt used thermal imaging technology and discovered moisture present in the affected area.
To further investigate, Matt utilized an in-wall CCTV camera to inspect underneath the kitchen sink where he found no evidence of a leak from supply lines or drainage hoses. However, upon removing a section of the kickboard with permission from Adam, he discovered a significant concealed leak on the drainage hose for their built-in dishwasher unit.
Matt determined that due to its built-in nature, only a brand-specific service technician would be able to fix this issue. However, given the extent of damage and potential for future issues with this particular unit, replacement may be necessary moving forward.
All test results confirmed that this concealed leak was indeed responsible for causing water damage in other areas as well.
Contact Us:
- Business Name: Reactive Plumbing & Electrical
- Website: https://reactiveplumbingandelectrical.com.au/plumbing/plumber-gold-coast
- Phone Number: 1300 725 385
If you are experiencing any plumbing or electrical issues, don’t hesitate to contact us at Reactive Plumbing & Electrical. Our team of experts, led by technicians like Matt, are dedicated to providing top-notch service and finding solutions for all your needs.
The End:
Thanks to the quick response and thorough investigation by our technician Matt, Adam’s water damage was resolved and future issues were prevented. He was impressed with our professionalism and efficiency, and has since recommended us to his friends and family in Pacific Pines.
