Case Study: Solving a Plumbing Issue for Valerie in Cameron Park
Valerie, a resident of Cameron Park (2285), was facing an urgent plumbing issue. She had noticed that her toilet was not flushing properly and water was constantly running into the bowl. Worried about potential damage to her home and increased water bills, she decided to seek professional help.
How Valerie Found Us
After searching online for local plumbers, Valerie came across Reactive Plumbing & Electrical through our Newcastle Magnet ad. Impressed by our positive reviews and range of services, she gave us a call right away.
Assigning the Right Technician for the Job
We take pride in providing top-notch service to all our clients. That’s why we assigned Theran, one of our experienced technicians, to handle Valerie’s plumbing issue. With his expertise and attention to detail, we were confident he would be able to solve the problem efficiently.
The Job Description & Solution
Upon arrival at Valerie’s home, Theran conducted a thorough inspection of her toilet and identified that the outlet valve needed replacement. He presented various options to Valerie and explained each one in detail so she could make an informed decision.
Valerie opted for installation of a customer-supplied outlet valve along with VIP membership benefits from Reactive Plumbing & Electrical. Theran then proceeded with disassembling the toilet suite and removing existing fittings before installing the new outlet valve according to manufacturer specifications.
To ensure everything was working correctly, Theran set fill and flush levels before installing new buttons on the toilet tank. He tested everything upon completion and made sure there were no leaks or issues.
Please note that the warranty of the product is the customer’s responsibility, and we always recommend regular maintenance to avoid any future plumbing problems.
How to Contact Us
If you’re facing a plumbing issue like Valerie, don’t hesitate to give us a call at Reactive Plumbing & Electrical. Our team of skilled technicians is available 24/7 to provide prompt and reliable service. You can reach us at
