Case Study: Solving Plumbing Issues for Mathew in Fletcher
Introduction:
Mathew, a resident of Fletcher (2287), recently contacted Reactive Plumbing & Electrical after experiencing plumbing issues in his home. He found us through our Newcastle Magnet ad and was impressed by our range of services and positive customer reviews.
Assigned Technician:
Theran, one of our experienced service technicians, was assigned to the job due to his expertise in handling various plumbing problems. With years of experience under his belt, Theran is known for providing efficient solutions and excellent customer service.
The Job Description & Solution:
Upon arrival at Mathew’s home, Theran investigated the tapware that needed installation. However, he discovered that the shower rail supplied by the customer would not fit with the existing water pipework set out in the ensuite. The shower rail was a top inlet rail while the plumbing was bottom inlet.
To ensure that all aspects were considered before proceeding with any work, Theran conducted a pressure test on the water supply of Mathew’s home. He also tested for water clarity and temperature to ensure that installing new taps would be warranted.
After confirming that everything was within acceptable levels, Theran presented his findings to Mathew who agreed to proceed with the installation at an agreed-upon cost. As part of our commitment to providing exceptional service, we also offered Mathew VIP membership which includes priority booking and discounts on future services.
Before starting any work on site, Theran isolated the water supply to prevent any potential damage or accidents during installation. He then proceeded to install replacement mini stops for both kitchen sink mixer and ensuite basin mixer as per customer request.
Once completed, he reinstated the water supply and thoroughly tested it before leaving. However upon further inspection,Theran noticed that there were no suitable shower rails available for purchase at the time. He immediately contacted Mathew to inform him of the situation and assured him that he would continue searching for a suitable shower rail.
Contact Us:
If you are experiencing any plumbing issues like Mathew, do not hesitate to contact Reactive Plumbing & Electrical. Our team of skilled technicians is equipped with the knowledge and tools to handle any plumbing problem efficiently and effectively.
You can reach us at 1300 691 597 or visit our website at https://reactiveplumbingandelectrical.com.au/plumbing/plumber-newcastle for more information about our services
