Case Study: Solving a Blocked Drain for Dave in Belmont North
Meet Dave, a homeowner in the suburb of Belmont North (2280). He recently encountered a frustrating issue with his kitchen sink – it was completely blocked and causing water to back up. After trying various DIY methods without success, he decided to seek professional help.
The Search for Reliable Plumbing Services
Dave searched online for plumbing services near him and came across Reactive Plumbing & Electrical. He was impressed by their website and saw that they had received positive reviews from previous customers. However, what really caught his attention was their ad on Newcastle Magnet – a local community magazine that he regularly reads.
Assigning the Right Technician for the Job
Upon calling Reactive Plumbing & Electrical’s office on 11/06/25, Dave was assigned Adam as his service technician. Adam has been with the company for over 5 years and has extensive experience in dealing with all types of plumbing issues.
Investigating and Resolving the Blocked Drain Issue
Adam arrived at Dave’s home promptly on the scheduled date and time. After inspecting the kitchen sink drain, he determined that there was an obstruction somewhere along the pipework leading to it. To locate this blockage, Adam used specialized equipment such as high pressure jet blasters and CCTV cameras.
The first step was to use high pressure jet blasting to clear any debris or buildup within the pipes. This method involves using highly pressurized water to blast through clogs and restore proper flow within drains.
However, despite multiple attempts, Adam could not fit his CCTV camera into the sink drain to get a closer look at the blockage. He then tested the sink for flow and found that it was now flowing freely, indicating that the initial issue had been resolved.
Adam then proceeded to use his CCTV camera downstream of the stack IO (inspection opening) located underneath Dave’s home. This allowed him to inspect the entire pipework leading from the kitchen sink drain to where it connects with other pipes in the house.
After thorough inspection, Adam located a broken joint on the right-hand side of Dave’s home. This was likely
