Client Case Study: Homya from Jamboree Heights
Homya, a resident of Jamboree Heights (4074), was facing a major plumbing issue in her home. She had noticed that the kitchen sink was not draining properly and there was a foul smell coming from the drains. Worried about potential blockages in her sewer system, she decided to seek professional help.
Finding Us Through Brisbane Magnet
After searching online for reliable plumbers in her area, Homya came across Reactive Plumbing & Electrical’s ad on Brisbane Magnet. Impressed by our services and positive reviews, she gave us a call to book an appointment.
Assigning Khaine as the Service Technician
Kicking off this case study is Khaine – one of our top service technicians who has been with us for over 5 years. With his extensive experience and expertise in handling complex plumbing issues, he was assigned to take on Homya’s job.
The Job Description & Solution
Upon arrival at Homya’s residence, Khaine inspected the kitchen blockage and found that it was just the tip of the iceberg. The entire sewer system was blocked! To tackle this issue efficiently and effectively, he recommended our $149 blocked drain special which included a complimentary camera inspection.
However, during the hour-long process of jet rodding, Khaine encountered another problem – the jetter wouldn’t go past the right side of the house org connection. Sensing something more serious going on underground, he suggested opting for our extra $440 extensive jetblast service where we would carry out further jetting and investigating.
To no surprise, upon investigation Khaine discovered that there were damages around the org on the right side of the house. He could hear and feel the jetter going into the ground, indicating a potential emergency spot dig repair.
Contact Reactive Plumbing & Electrical for Your Plumbing Needs
If you’re facing any plumbing issues in your home or business, don’t hesitate to contact Reactive Plumbing & Electrical. Our team of experienced technicians like Khaine are always ready to provide top-notch services at affordable prices.
Visit our website here or give us a call at 1300 725 385 to book an appointment today!
