Case Study: Solving a Hot Water System Issue for John in Merewether
John, a resident of the suburb of Merewether (2291), recently contacted Reactive Plumbing & Electrical after experiencing lukewarm water from his 9-year-old hot water system. He found us through our Newcastle Magnet ad and was impressed by our range of plumbing services.
Assigned Technician: Theran
We assigned Theran, one of our top service technicians, to handle John’s job. With years of experience and extensive knowledge in plumbing systems, we were confident that he would be able to provide an effective solution for John’s issue.
The Job Description & Solution
Upon arrival at John’s residence, Theran immediately began investigating the cause of the lukewarm water. After thorough inspection, he discovered that although the system was internally heating up to 65 degrees, it was only delivering 38 degrees due to a failed tempering valve.
In addition to this issue, Theran also noticed that the water quality was very rusty due to the age of the system and lack of regular servicing. He presented repair options to John and after careful consideration, he decided on replacing both the hot water system and tempering valve.
To begin with, Theran disconnected and drained out the old hot water system before disposing it off responsibly. He then proceeded with installing a new system in its place along with a new tempering valve and necessary pipework. Once everything was installed correctly, he filled up the system and checked for any leaks before connecting it back to power supply.
In just two hours time since installation, John had access to fully heated water once again thanks to Theran’s efficient workmanship.
Contact Reactive Plumbing & Electrical for Your Plumbing Needs
If you are facing any plumbing issues like John, do not hesitate to contact us at Reactive Plumbing & Electrical. Our team of experienced technicians, including Theran, are equipped with the necessary skills and knowledge to handle all types of plumbing problems.
Visit our website https://reactiveplumbingandelectrical.com.au/plumbing/plumber-newcastle
