Client Case Study: Zenka from Maudsland (4210)
Zenka, a resident of the beautiful suburb of Maudsland (4210), was facing issues with her hot water system. She noticed that the water coming out of her hot fixtures was lukewarm and had a brown color to it. Concerned about the safety and functionality of her hot water system, she decided to seek professional help.
Finding Us Through Gold Coast Magnet
Zenka came across Reactive Plumbing & Electrical through our advertisement in Gold Coast Magnet. Impressed by our services and positive reviews, she gave us a call to schedule an appointment for her hot water issue.
Assigning Nathan as the Service Technician
Upon receiving Zenka’s call, we immediately assigned our top service technician – Nathan – to attend the job. With years of experience and expertise in handling various plumbing issues, we knew he would be able to provide an effective solution for Zenka’s problem.
The Job Description & Solution
Nathan arrived at Zenka’s property on time and began his investigation into the hot water issue. After thorough inspection, he found that Zenka’s current hot water system was over 22 years old and had not been serviced before. This explained why it was producing lukewarm and discolored water.
Nathan provided Zenka with different options for replacing her old tank, explaining each one in detail so she could make an informed decision. After careful consideration, they both agreed on installing a new 250 L Rheem stainless steel hot water system as it met all their requirements.
The Scope of Works Included:
- Disconnecting and removing the old hot water system along with all associated copper pipework and valves.
- Supplying and installing a new 250 L Rheem stainless steel hot water system.
- Positioning the hot water system on a poly pizza base as per code.
- Installing all new compliant valve work, including CWE, TPR, PRV, tempering valve, and isolation valve.
- Checking and commissioning the tank to ensure it was functioning properly.
- Insulating all necessary copper pipework and valves for better energy efficiency.
To complete the electrical connection of the hot water system, an electrician from our team also visited Zenka’s property. With everything in place, Nathan made sure that Zenka was satisfied with the installation before leaving her property. He also provided her with tips on how to maintain her new hot water system for optimal performance in the future.
Contact Reactive Plumbing & Electrical Today!
If you are facing any plumbing or electrical issues like Zenka did, don’t hesitate to contact us at Reactive Plumbing & Electrical. Our experienced technicians will provide top-notch services backed by a 12-year warranty on products and lifetime warranty on workmanship. Give us a call at 1300 725 385 or visit our website https://reactiveplumbingandelectrical.com.au/plumbing/plumber-gold-coast for more information!
