Case Study: Solving Ron’s Plumbing Problems in Paradise Point
Ron, a resident of Paradise Point (4216), was facing multiple plumbing issues at his home. He noticed a leak coming from his hot water system and immediately knew he needed professional help. After searching online, he came across Reactive Plumbing & Electrical through our Gold Coast Magnet ad.
Assigning the Right Technician for the Job
Zavier, one of our experienced service technicians, was assigned to Ron’s job due to his expertise in handling hot water system repairs and installations. With years of experience under his belt, Zavier was well-equipped to handle any plumbing issue that may arise during the job.
The Job Description and Solution
Zavier attended Ron’s site and conducted a thorough investigation of the leaking hot water system. Upon inspection, it was discovered that the tank had split causing leakage. Further investigation revealed that the TPR drain line was also damaged leading to additional leaks when using certain valves.
In addition to these issues, Zavier also found that Ron’s toilet inlet valve had failed which caused repetitive flushing cycles. To solve all these problems, Zavier provided options for Ron to choose from based on their budget and needs.
Scope of Works:
- Removal of old hot water system and configuration of pipework
- Supply and installation of a new 50L compliant hot water system with all necessary pipework including safe tray and drain lines
- Lagging all required pipeworks and valves for safety purposes
- Testing and commissioning works while checking for any potential leaks
- Filing Form 4 compliance documents upon completion
- 10-year product warranty and lifetime warranty on workmanship
In addition to the hot water system, Zavier also replaced Ron’s faulty toilet inlet valve with a new one. This included removing the old valve, installing a new one with a mini stop isolation valve and flexible hose, and testing for proper functionality. As always, our team left the work area clean and tidy after completing the job.
Contact Reactive Plumbing & Electrical for Your Plumbing Needs
If you’re facing any plumbing issues like Ron was, don’t hesitate to contact Reactive Plumbing & Electrical. Our experienced technicians are equipped to handle all types of plumbing problems in Paradise Point (4216) and surrounding areas.
To schedule an appointment or learn more about our services, visit our website at https://reactiveplumbingandelectrical.com.au/plumbing/plumber-gold-coast or give us a call at 1300 725 385.
