Client Case Study: Fiona from Benowa (4217)

Fiona, a resident of the beautiful suburb of Benowa (4217), recently found herself in a bit of a predicament. Her hot water system was producing no pressure and she had no idea why. After some quick research, she came across Reactive Plumbing & Electrical through our Online Booking ad.

Assigned Technician: Zavier

Upon receiving Fiona’s call for help, we quickly assigned our top technician Zavier to the job. With years of experience under his belt and extensive knowledge in plumbing and electrical work, we knew he was the perfect person to tackle this issue.

Job Description & Solution

Zavier attended Fiona’s site to investigate her hot water system issue. Upon inspection, it was discovered that her current hot water system was eight years old and had not been serviced since its installation during the last renovation. This lack of maintenance had caused various issues such as low pressure in fixtures upstairs and slow draining sinks.

To resolve these issues, our team provided options for resolution which included:

  • Disconnecting the hot water system from the current electrical switchboard
  • Removing the old 315 L hot water system along with associated pipework and valves
  • Supplying and installing a new 250 L Rheem Stella stainless steel hot water system with all compliant valves including CWE, TPR, Trio valve, non-return valve, and tempering valve set at standard 50°C as per Australian and New Zealand standards
  • Bleeding all lines for hot water feeds
  • An electrician disconnecting/reconnecting the new hot water system, installing a two-pole isolator and reconnecting to the switchboard
  • Providing a Certificate of Compliance (COC) and submitting a Form 4 of compliance
  • Insulating all necessary pipework and valves, securing them with clips where needed

In addition to these services, we also offered Fiona:

  • A 12-year warranty on the product
  • A lifetime warranty on workmanship

How to Contact Us: Reactive Plumbing & Electrical

If you find yourself in a similar situation like Fiona, don’t hesitate to give us a call at Reactive Plumbing & Electrical. Our team of experts is always ready to provide top-notch plumbing and electrical solutions for your home or business.

You can reach us at our website https://reactiveplumbingandelectrical.com.au/plumbing/plumber-gold-coast or by phone at 1300 725 385. Trust us to get the job done right the first time!