Client Case Study: Owen from Mermaid Beach
Owen, a resident of the beautiful suburb of Mermaid Beach (4218), recently found himself in need of plumbing services. After noticing a leak in his toilet, he knew it was time to call in the professionals.
Finding Us Through Gold Coast Magnet
After doing some research online and asking for recommendations from friends and family, Owen came across Reactive Plumbing & Electrical through our ad on Gold Coast Magnet. Impressed by our reputation as top-notch plumbers on the Gold Coast, he decided to give us a call.
Assigning Ben as Our Service Technician
Upon receiving Owen’s call, we quickly assessed his needs and assigned our experienced service technician Ben to handle the job. With years of experience under his belt and extensive knowledge in all things plumbing, we knew Ben was the perfect fit for this task.
The Job Description & Solution
Owen’s main concern was the leaking toilet but upon further investigation by Ben, it was discovered that all three toilets in his home were showing signs of wear and tear due to their age (approximately 20 years old). The mini stop isolation valves, flexible hoses, outlet valves, and inlet valves were all beyond their life expectancy and needed replacement. Additionally, it was found that one of the toilets had a loose seat which could potentially cause further issues if not addressed.
To ensure everything ran smoothly for Owen moving forward, we provided him with a detailed scope of works:
- Servicing three toilets
- Removing outlet valve supplier and installing new outlet valve washer suitable for all outlets
- Supplying and installing new inlet valve for each toilet suite (three total)
- Supplying and installing new mini stop isolation valve with flexible hose
- Testing and commissioning all works to ensure no leaks
Contact Reactive Plumbing & Electrical for Your Plumbing Needs
If you find yourself in a similar situation as Owen, don’t hesitate to contact us at Reactive Plumbing & Electrical. Our team of expert plumbers on the Gold Coast are ready to assist you with any plumbing issues you may have. With our five-year warranty on toilet services and six-month warranty on outlet valve rubber service, you can trust that we stand behind our work.
To schedule an appointment or learn more about our services, visit our website at https://reactiveplumbingandelectrical.com.au/plumbing/plumber-gold-coast or give us a call at 1300 725 385.