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Case Study: Emergency Spot Dig in Wallsend
Meet Lesley, a resident of Wallsend (2287) who recently experienced a plumbing emergency. She noticed that her drains were backing up and water was pooling in her backyard. Concerned about potential damage to her property, she immediately searched for a reliable plumber in the Newcastle area.
After browsing through various options, Lesley came across Reactive Plumbing & Electrical’s ad on the Newcastle Magnet. Impressed by their 24/7 emergency services and positive customer reviews, she decided to give them a call.
Assigned Technician: Adam
Upon receiving Lesley’s call, our team quickly dispatched our top technician – Adam – to assess the situation. With years of experience and extensive training under his belt, we knew he was the perfect person for this job.
Job Description & Solution
Lesley explained that there was an issue with one of her underground pipes which required immediate attention. After conducting a thorough inspection using state-of-the-art equipment, Adam determined that an emergency spot dig would be necessary to fix the problem.
The solution involved removing turf from the affected area onto tarps to prevent any mess or damage to Lesley’s yard. The next step was excavating dirt onto tarps until reaching pipe level. Up to 1.5 meters laterally of pipe needed to be removed before installing PVC pipe with directional junctional for future inspections and repairs.
To ensure long-term durability and functionality of the repair work, we also bedded the new pipe before backfilling it with soil and reinstating turf over it seamlessly. This process comes with a 15-year warranty so Lesley can have peace of mind knowing her plumbing is in good hands.
As an added bonus, we also offered Lesley free annual drain inspections on the repaired area to prevent any potential issues from arising in the future.
Contact Us
If you find yourself in a similar situation as Lesley, don’t hesitate to contact Reactive Plumbing & Electrical. Our team of expert plumbers are available 24/7 for all your emergency plumbing needs. You can reach us at