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Case Study: Blocked Toilet in Elanora
Dorothy from Elanora called us for help with a blocked toilet. She had been experiencing issues with her toilet not flushing properly and was worried that it could lead to bigger problems if left untreated. After searching online, she found our business through our Gold Coast Magnet ad and decided to give us a call.
Assigned Technician: Fin
We assigned Fin, one of our experienced service technicians, to the job. With years of experience in plumbing and excellent problem-solving skills, we knew he would be able to handle this job efficiently and effectively.
The Job Description & Solution:
“Arrived onsite to look at blocked toilet. We used the plunger to clear the blockage and followed up with a cctv drain inspection.”
Upon arrival at Dorothy’s home, Fin assessed the situation and determined that using a plunger would be the best course of action for clearing the blockage. He successfully cleared the blockage using his expertise and specialized tools.
“During our drain inspection we identified a broken section of 100mm pvc pipework in the sewer system.”
To ensure there were no underlying issues causing the blockage, Fin conducted a CCTV drain inspection. During this process, he discovered that there was a broken section of 100mm PVC pipework in Dorothy’s sewer system which was likely causing recurring blockages.
“We located the issue and informed the customer.”
After identifying the root cause of Dorothy’s blocked toilet issue, Fin promptly informed her about it so she could make an informed decision on how to proceed with repairs or replacements.
“Cleaned site.”
As part of our commitment to providing top-notch service, Fin made sure to clean up the site after completing the job. This left Dorothy’s home in a better condition than when we arrived.
Contact Us:
If you’re experiencing any plumbing issues like Dorothy, don’t hesitate to give us a call at 1300 725 385. Our team at Reactive Plumbing & Electrical is always ready to provide reliable and efficient solutions for all your plumbing needs. You can also visit our website here for more information about our services.