Case Study: Solving a Leaking Pipe for Susan in Highland Park
Susan, a resident of Highland Park (4211), was facing an unexpected plumbing issue. She noticed water pooling around her backyard and suspected it to be a leak from the underground pipes. Worried about potential damage and high water bills, she immediately searched for reliable plumbers in her area.
Finding Us Through Gold Coast Magnet Ad
Luckily, Susan came across our ad on Gold Coast Magnet and decided to give us a call. Our reputation as top-notch plumbers on the Gold Coast had caught her attention.
Assigning Michael – Our Expert Service Technician
Upon receiving Susan’s call, we quickly assessed the situation and assigned our expert service technician, Michael, to handle the job. With years of experience under his belt and extensive knowledge in plumbing systems, we knew he was the perfect fit for this task.
The Job Description & Solution
Michael attended onsite at Susan’s property to carry out an investigation on the leak. After thorough examination, he found that there was exposed 25mm poly pipework leaking from a split pipe. He then provided onsite price options after conducting further investigations on existing pipework.
Susan accepted our proposed works which included:
- Isolating main water supply
- Cutting out and removing existing 25mm pipework
- Supplying and installing new 25mm poly pipework with pressure reduction valves and appropriate fittings
- Connecting onto existing system
- Testing and commissioning all works
- Cleaning up work area upon completion
As per our discussion with Susan, she agreed to backfill around the pipe for added protection against sun damage and warranty purposes. We made it clear that if this step is not taken, we cannot provide a warranty for our work.
Contact Us for Your Plumbing Needs
If you are facing any plumbing issues like Susan, do not hesitate to contact us at Reactive Plumbing & Electrical. Our team of expert technicians will handle your problem efficiently and effectively. You can reach us at 1300 725 385 or visit our website here. Trust us to be your go-to plumbers on the Gold Coast!
