Case Study: Solving a Leaky Toilet for Glenda in Hope Island
Introduction: Meet Glenda, a homeowner from the beautiful suburb of Hope Island (4212). She recently noticed water pooling in her garage and was concerned about potential damage to her property. After searching online, she came across Reactive Plumbing & Electrical through our Gold Coast Magnet ad.
The Assigned Technician: Our experienced technician Matt was assigned to the job due to his expertise in leak detection. With years of experience under his belt, Matt is known for his attention to detail and ability to solve even the trickiest plumbing issues.
The Job Description & Solution: Upon arrival at Glenda’s home, Matt used a combination of thermal cameras and in-wall CCTV cameras to investigate the source of the leak. After thorough examination, he determined that there was indeed a leak present on the toilet suite. Further inspection revealed that the wing nuts holding the cistern to the pan were extremely loose.
Matt quickly proceeded to tighten these wing nuts, effectively stopping any further leakage from occurring. He also recommended leaving the toilet isolated for some time as a precautionary measure. If no more water pooled into the garage after this period, it would confirm that tightening the wing nuts had solved the issue.
If however, water continued leaking into her garage despite tightening these wing nuts, Matt advised that a replacement toilet suite may be necessary as there were no available options for repairing this specific type of rear entry/inlet suite with specific dimensions.
Contact Us:
If you’re experiencing any plumbing or electrical issues like Glenda did, don’t hesitate to contact us at Reactive Plumbing & Electrical! Our team of experts are always ready and equipped with top-of-the-line tools and techniques to solve any problem. Give us a call at 1300 725 385 or visit our website here for more information.
