Client Case Study: Frank from Hope Island
Frank, a resident of the beautiful suburb of Hope Island (4212), recently found himself in need of plumbing services. After noticing lukewarm water coming out of his hot water system and a constant leak in his toilet, he knew it was time to call for professional help.
How They Found Us
After doing some research online, Frank came across Reactive Plumbing & Electrical through our Gold Coast Magnet ad. Impressed by our range of services and positive customer reviews, he decided to give us a call.
Assigned Technician: Michael
Upon receiving Frank’s call, we quickly assigned our top technician Michael to the job. With years of experience and extensive knowledge in plumbing solutions, we knew he would be the perfect fit for this project.
Job Description & Solution
Michael arrived at Frank’s property and conducted a thorough investigation on both the hot water system and toilet. It was discovered that the hot water system was over 20 years old and needed replacement options recommended. The toilet also had perished components causing a constant leak into the pan.
In addition to these issues, rust was present on all flexible hoses and tap sets were corroded. To address these problems, Michael provided various options for replacements:
- Rinnai B26 Infinity instantaneous water unit: Supplying and installing this new unit with necessary valve work and copper piping will ensure efficient heating without any leaks or malfunctions. We also offer a 10-year product warranty along with lifetime workmanship warranty for added peace of mind.
- Posh Solus back-to-wall toilet suites: We will supply and install two new toilet suites, cutting and removing old pan connectors and replacing them with new ones. This comes with an 8-year product warranty.
- Posh Solus basin mixers: Four new basin mixers will be supplied and installed, along with mini isolation valves and flexible hoses. Our team will also perform silicone works to ensure a secure fit. This package comes with a 7-year product warranty.
How To Contact Us
If you’re facing any plumbing issues like Frank, don’t hesitate to give us a call at Reactive Plumbing & Electrical. Our experienced technicians are always ready to provide top-notch solutions for all your plumbing needs.
You can reach us at 1300 725 385, or visit our website here. Trust us to deliver reliable services that exceed your expectations every time!
