Client Case Study: Maureen from Mermaid Waters (4218)
Introduction: Maureen, a homeowner in the beautiful suburb of Mermaid Waters, recently found herself facing a plumbing emergency. After noticing water pooling around her toilet, she knew it was time to call in the professionals. She came across Reactive Plumbing & Electrical through our ad and decided to give us a call.
Assigned Technician: Josh was assigned to handle Maureen’s plumbing issue. With years of experience under his belt and extensive knowledge in all things plumbing, he was the perfect fit for this job.
The Job Description & Solution:
Josh arrived at Maureen’s home and thoroughly investigated the issue with her leaking toilet. Upon detailed examination, he discovered that the components of the toilet had failed, causing the leaks. Further investigation revealed that both bathrooms were original to the home, indicating potential age-related issues.
To prevent any future problems, Josh recommended replacing both toilets with new Posh Solar toilet suites. He also noticed that there were no isolation points for the kitchen basin and visible signs of corrosion on the copper breach. To address these concerns, he suggested installing Quick Fit Mini isolation valves under the sink for emergency purposes and providing a new kitchen mixer with flexible hose.
“During my inspection,” says Josh,“I also noted that Maureen expressed interest in having a mixer tap that could swivel between both bowls in her kitchen sink.”
To meet this requirement, Josh provided various options for Maureen to choose from before proceeding with any additional work.
Scope of Works:
- – Remove old toilets carefully isolating water supply
- – Install two Quick Fit Mini Stop isolation valves
- – Cut out old pan connector and install new straight pan connector with seals for proper fit
- – Supply and install new Posh Solar toilet suite with inlet valve, outlet valve, flush button, and flexible hose
- – Test and commission unit for leaks
- – Apply silicone to works using clear or white silicone (depending on customer’s preference)
- – Remove old kitchen breach
- – Cap off existing holes with stainless steel basin caps
- – Install Quick Fit Mini isolation valves under sink for emergency purposes/li
“To ensure Maureen has peace of mind in her home,” says Josh,“we also provide a five-year product warranty and lifetime workmanship warranty for these additional works.” Contact Us:
If you’re facing any plumbing issues like Maureen was, don’t hesitate to give us a call at Reactive Plumbing & Electrical. Our team of expert technicians is ready to handle any job big or small. You can reach us at <
“We always make sure to provide our customers with a long-term solution,” explains Josh. “That’s why we offer a 10-year product warranty and lifetime workmanship warranty.”
