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Client Case Study: Steve from Merrimac (4226)
Steve, a resident of Merrimac (4226), was facing a plumbing emergency when his toilet suddenly became blocked. Desperate for a quick and effective solution, he turned to Reactive Plumbing & Electrical after finding us through our Gold Coast Magnet ad.
Assigned Technician: Stuart
Upon receiving the call, we immediately dispatched our top technician Stuart to handle the job. With years of experience and expertise in handling various plumbing issues, we knew that Stuart would be able to provide an efficient and long-lasting solution for Steve’s problem.
Job Description & Solution
Stuart arrived on site and conducted a CCTV drain inspection which revealed that there were two broken pipework junctions with tree root ingress causing the blockage. To restore flow to the drain, Stuart removed the tree roots and presented Steve with options for repair. After discussing with Steve, it was decided that proceeding with the following scope of work would be best:
- Arrive onsite with relining equipment
- Remove plants and set up accessible location for work space
- Isolate water at mini isolation tap and remove x2 existing toilet suites
- Picote sand pipe to prep for relines
- Carry out x2 junction satellite relines on toilet junctions utilising toilets as pull point and camera access
- Cure reline
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