Client Case Study: Patricia from Nerang (4211)
Introduction: Patricia, a homeowner in the suburb of Nerang, recently contacted Reactive Plumbing & Electrical for assistance with her leaking toilets. She found us through our Online Booking ad and was impressed by our positive reviews and reputation as a reliable plumbing service provider.
Assigned Technician: Our experienced technician Zavier was assigned to the job due to his expertise in handling similar issues and his excellent customer service skills.
The Job Description & Solution:
Zavier attended Patricia’s site to investigate the issue with her leaking toilets. Upon inspection, he discovered that both the toilet and system in the outside bathroom were original to the house and showing signs of corrosion and decay. In addition, he found that multiple components of the toilet in the main bathroom had failed due to its age.
To resolve these issues, Zavier provided two options – repair or replacement. For the outside bathroom, he recommended removing the old system and installing a new mini stop isolation valve with a 450 mm flexible hose. He also mounted a new plastic system on the wall ensuring it was level before testing for leaks. Additionally, he installed a flush pipe and left the work area clean and tidy. This solution came with a 2-year warranty for peace of mind.
In regards to the main bathroom toilet, Zavier removed all old components including outlet valve, inlet valve, flexible hose, and mini stop before cleaning inside of it thoroughly. He then installed new inlet valves while servicing outlet valves with washers for better functionality. The system was secured using new mini stop isolation valves along with flexible hoses before being tested again for any potential leaks. This solution also came with warranties – 2 years overall plus an additional 6-month warranty specifically on washers.
How to Contact Us:
If you are facing any plumbing issues like Patricia, do not hesitate to contact Reactive Plumbing & Electrical. Our team of experts is always ready to provide top-notch services and solutions for all your plumbing needs. You can reach us through our website https://reactiveplumbingandelectrical.com.au/plumbing/plumber-gold-coast or by calling 1300 725 385.
We pride ourselves on delivering high-quality workmanship and exceptional customer service, ensuring that our clients like Patricia are satisfied with the results. Don’t wait until a small issue turns into a major problem – contact Reactive Plumbing & Electrical today!
