Client Case Study: John from Robina (4226)
Introduction: John, a resident of Robina (4226), recently experienced issues with his hot water system. After searching for a reliable plumbing service on the Gold Coast, he came across Reactive Plumbing & Electrical through their advertisement in Gold Coast Magnet.
Assigned Technician: Zavier
Zavier, one of our top technicians, was assigned to attend John’s site due to his expertise and experience in handling hot water system issues. With years of training and knowledge under his belt, Zavier is known for providing efficient and effective solutions to our clients’ plumbing problems.
The Job Description & Solution:
Upon arrival at the site, Zavier investigated the pressure issue with John’s hot water system. He discovered that the system was over seven years old and had never been serviced before. The anode showed signs of corrosion and rust on top, causing small explosions within the tank. Furthermore, the current temperature setting was below 50°C – which is not recommended – and there was also a leak in the TPR valve.
Zavier provided John with various options to address these issues while ensuring compliance with Australian standards. After discussing them thoroughly with him, they agreed on the following scope of works:
- Disconnecting and removing the old solar hot water system along with all half-inch copper pipework and valves
- Safely disposing of the old unit
- Supplying and installing a new 315 L Thurman solar hot water system complete with new pump copper work and compliant valve work such as TPR valve, CWE valve, PV valve non-return valve,and tempering valve set at 50°C
- Providing a new poly pizza base for the tank
- Lagging all necessary pipework and valves to ensure energy efficiency
- Testing and commissioning the tank for any leaks
- Testing and commissioning the pump to ensure proper functioning
- Hiring an electrician to disconnect and reconnect the system, including connecting the pump to the existing solar line and safety switch/breaker at the switchboard.
- Offering an eight-year warranty on our product along with a lifetime warranty on workmanship.
Contact Reactive Plumbing & Electrical:
If you are facing any plumbing or electrical issues like John, do not hesitate to contact us. Our team of experts is always ready to provide top-notch services that meet your needs. You can reach us through our website https://reactiveplumbingandelectrical.com.au/plumbing/plumber-gold-coast or by calling 1300 725 385. Trust Reactive Plumbing & Electrical for all your plumbing needs in Gold Coast!
