Client Case Study: John from Robina
Introduction:
John, a resident of the suburb of Robina (4226), recently found himself in need of plumbing services. After experiencing issues with his hot water system, he turned to Reactive Plumbing & Electrical for help. Having heard about our company through our Online Booking ad, John decided to give us a call.
Assigned Technician:
Zavier was assigned to handle John’s job due to his expertise and experience in dealing with hot water systems. With years of training and on-the-job experience under his belt, Zavier was well-equipped to tackle any issue that may arise during the job.
The Job Description & Solution:
Zavier arrived at John’s home and began investigating the issue of insufficient hot water. Upon inspection, he discovered that while the temperature from the hot water cylinder was 63°C, the temperature coming out of the tempering valve into the home fixtures was only 34°C. Further investigation revealed that John’s hot water system was over 10 years old and had never been serviced before.
To address this problem, Zavier suggested a series of reactive measures including removing the old system along with its valve pipework and slab. He then recommended installing a new 250 L Rheem Stella stainless steel hot water system complete with a ripple slab and pizza base for added stability. Additionally, all necessary 1/2 inch copper pipework and valves would be supplied as part of this solution.
Zavier made sure to thoroughly check all work done to ensure there were no leaks before submitting a compliance form for approval. The product comes with an impressive 12-year warranty while Reactive Plumbing & Electrical offers lifetime warranty on workmanship – giving John peace of mind knowing his hot water system is in good hands.
Contact Us:
If you find yourself in a similar situation to John, don’t hesitate to contact Reactive Plumbing & Electrical for top-notch plumbing services. Our team of experts are always ready to assist with any plumbing or electrical needs. You can reach us at 1300 725 385 or visit our website here for more information.
