Case Study: Solving a Leaking Disaster for Mark in Belmont North
Mark, a resident of Belmont North (2280), was facing a plumbing emergency when he discovered water leaking behind his dishwasher. Worried about the potential damage to his home, he immediately searched for a reliable plumber and found us through our Newcastle Magnet ad.
The Assigned Technician: Theran
We quickly dispatched our experienced technician, Theran, to assess the situation at Mark’s home. With years of experience and extensive knowledge in plumbing solutions, we knew that Theran would be the perfect fit for this job.
The Job Description & Solution
Upon arrival, Theran investigated the leak behind the dishwasher and suspected it to be inside the wall. He also noticed that Mark had already removed the dishwasher from its cavity as a precautionary measure.
After thorough inspection, Theran found that the leak was coming from the water connection to the dishwasher and causing rising damp on the plasterboard. This could potentially lead to further damage if not addressed promptly.
To ensure long-term solution and prevent any future leaks or damages, Theran measured water pressure and found it to be excessively high at 680kpa. He also discovered that flexible hoses connected to kitchen sink mixer were rusted and posed a flood risk.
In order to provide Mark with multiple options for repair works, we presented him with different solutions based on his budget and needs. After careful consideration, Mark decided to opt for our VIP Membership package which included installation of new dishwasher (customer supplied), replacement of flexible hoses with 5-year warranty coverage,and installation of 500kpa pressure regulating valve at water meter.
Note:
Our VIP Membership offers exclusive benefits and discounts to our loyal customers, making it a cost-effective choice for Mark.
Contact Reactive Plumbing & Electrical
If you are facing any plumbing emergencies or need reliable solutions for your home, do not hesitate to contact us at Reactive Plumbing & Electrical. Our team of experienced technicians like Theran is always ready to provide top-notch services and ensure customer satisfaction.
