Case Study: Solving a Blocked Drain for Mrs. Joan in Belmont South

Mrs. Joan from Belmont South (2280) was experiencing issues with her toilet not flushing properly. After trying to fix it herself, she decided to call Reactive Plumbing & Electrical for help.

How They Found Us

Mrs. Joan found us through our Newcastle Magnet ad and was impressed by our 24/7 availability and affordable prices.

Assigned Technician

Our technician Jake was assigned to the job due to his expertise in handling blocked drains and his excellent customer service skills.

Job Description & Solution

Upon arrival at Mrs. Joan’s home, Jake conducted a visual inspection of the plumbing system and determined that only the toilet line was blocked. He explained to Mrs. Joan that this could be caused by tree roots intruding into the pipes or an obstruction within the junction connecting the toilet.

To accurately diagnose the issue, Jake used CCTV equipment to inspect inside the pipes and discovered that tree roots had indeed intruded at the junction, causing blockage from toilet paper getting stuck.

Jake then presented several options for a solution, including using jet blasting equipment or conducting a spot dig to rectify the affected area permanently. After discussing with Mrs.Joan, they agreed on using our $149 blocked drain special which included both CCTV inspection and jet blasting services.

The jet blast helped restore some flow in the system but did not completely clear out all obstructions at the junction. Therefore, Jake proceeded with conducting a spot dig as per their agreement.

The works involved setting up site preparations before commencing work such as draining, disconnecting, and removing Mrs.Joan’s existing hot water system located near where excavation would take place.
Next step was to dig in the marked location and expose the failed section of pipe. Jake then disconnected and removed Mrs.Joan’s existing toilet, followed by removing the cast iron dropper and replacing it with a new PVC one.

The excavated section was replaced with PVC piping, which is more durable and resistant to tree root intrusion. A flow test was conducted to ensure everything was working correctly before commissioning the pipework.

To comply with plumbing codes, concrete encasing EW to PVC fittings were used, along with supporting pipes using blue metal. Once all work was completed, backfill