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Jan, a resident of Blackalls Park (2283), was experiencing issues with her main toilet leaking and the toilet in her laundry making loud noises. Concerned about potential water damage and high water bills, she decided to seek professional help.
The Call for Help
After searching online for plumbing services in Newcastle, Jan came across Reactive Plumbing & Electrical through their ad on the Newcastle Magnet. Impressed by their positive reviews and range of services, she gave them a call to schedule an appointment.
The Assigned Technician
Theran, one of Reactive Plumbing & Electrical’s experienced service technicians, was assigned to the job due to his expertise in handling similar issues. With years of experience under his belt and extensive knowledge on plumbing systems, Theran was well-equipped to tackle this job efficiently.
The Job Description & Solution
Upon arrival at Jan’s home, Theran conducted a thorough inspection of both toilets. He found that the flexible hoses were showing signs of rust which could potentially lead to leaks if left unattended. After discussing options with Jan, they agreed on 2x Minor toilet services and replacing 2 x pairs of flexible hoses.
To solve the issue with the noisy toilet in the laundry, Theran removed and replaced existing flexible connections as well as fill valve and seating washer. For added precaution against future leaks or damages caused by high water pressure (700kpa), he suggested installing a 500kpa pressure regulating valve at the water meter.
Solution Summary:
- Investigated leaking main toilet and noisy toilet in laundry
- Conducted inspection of flexible hoses and found signs of rust
- Presented options on repairs to toilets and mixer taps
- Client accepted 2x Minor toilet service and replacement of 2 x pairs of flexible hoses
- Sourced necessary parts for the job
- Removed and replaced existing flexible connections, fill valve, and seating washer for both toilets
- Replaced existing flexible connections for basin mixer and laundry mixer taps
- Re