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The client, Sarah from Edgeworth (2285), contacted Reactive Plumbing & Electrical after experiencing issues with her hot water system. She found us through our Newcastle Magnet ad and was impressed by our range of services and positive customer reviews.
Assigned Technician: Theran
We assigned our experienced technician, Theran, to the job due to his expertise in handling hot water system issues. With over 10 years of experience in the plumbing industry, we knew he would be able to provide an efficient and effective solution for Sarah’s problem.
Job Description & Solution
Sarah had reported that her hot water system was not delivering hot water as it should. Upon inspection, Theran found that the system was a 26-year-old continuous flow water heater. He also discovered that both the flame rod and PC board had failed due to age.
To solve this issue, Theran presented Sarah with replacement options which she accepted. The chosen option was a Rinnai B26 with a new valve kit. Our team then proceeded to remove the existing system and install the new one in the same location. They also connected Sarah’s existing Rinnai water controller and set the temperature accordingly.
To ensure everything was working properly, Theran tested the system upon completion. In addition to fixing her hot water issue, our team also rectified a leaking gas connection at her gas meter for added safety measures.
The new Rinnai B26 comes with a 10-year heat exchanger warranty and a 3-year warranty on parts and labor from Rinnai themselves. We also offer lifetime warranty on workmanship for all our services.
Contact Us
If you are experiencing any plumbing or electrical issues, do not hesitate to contact Reactive Plumbing & Electrical. Our team of experts is equipped with the knowledge and skills to handle a wide range of problems. You can reach us at 1300 691 597 or visit our website https://reactiveplumbingandelectrical.com.au/plumbing/plumber-newcastle for more information