Case Study: Solving Dean’s Plumbing Emergency in Shortland

Dean, a resident of Shortland (2307), was facing a plumbing emergency when he discovered that his hot water system had stopped working. With no hot water for showers or washing dishes, Dean knew he needed to call in the experts.

Finding Us Through Newcastle Magnet

After searching online for local plumbers, Dean came across Reactive Plumbing & Electrical through our advertisement on the Newcastle Magnet website. Impressed by our 24/7 emergency services and positive customer reviews, he decided to give us a call.

Assigning Adam as Our Service Technician

Upon receiving Dean’s call, we immediately dispatched one of our top service technicians – Adam – to his home in Shortland. As an experienced plumber with years of training and expertise under his belt, we knew Adam would be able to handle any plumbing issue thrown his way.

The Job Description & Solution

When Adam arrived at Dean’s home, he quickly assessed the situation and determined that the hot water system needed to be replaced due to extensive damage. He explained this to Dean and provided him with a detailed quote for the replacement process.

In order to minimize disruption for Dean and his family, we scheduled the replacement for early the next morning. On arrival, Adam efficiently removed the old hot water system and installed a brand new one without any issues or delays.

To ensure everything was functioning properly before leaving, Adam conducted thorough tests on both the new system and all related pipes and connections. Satisfied with everything being in perfect working condition, he cleaned up after himself before departing from Dean’s home.

Dean’s Feedback

After the job was completed, we followed up with Dean to ensure his satisfaction. He expressed his gratitude for our prompt response and efficient service, stating that he would highly recommend Reactive Plumbing & Electrical to anyone in need of plumbing services.

Contact Us for Your Plumbing Needs

If you find yourself in a plumbing emergency like Dean did, don’t hesitate to give us a call at 1300 691 597. Our team of expert technicians are available 24