Case Study: Resolving a Blocked Kitchen Sink for Holly in Wickham

Introduction:
Holly, a resident of Wickham (2293), recently contacted Reactive Plumbing & Electrical after experiencing issues with her kitchen sink. She found us through our Online Booking ad and was impressed by our prompt response time and positive customer reviews.

Assigned Technician:
Theran, one of our experienced service technicians, was assigned to the job due to his expertise in plumbing and drainage systems. With over 10 years of experience in the industry, Theran has successfully resolved numerous similar cases for our clients.

The Job Description & Solution:
Upon arrival at Holly’s residence, Theran conducted a thorough investigation of the blocked kitchen sink. He quickly identified that the blockage was localized to the sink only and proceeded to disconnect the waste pipe to clear it. The cause of the blockage was determined to be a build-up of grease in the kitchen drain.

To ensure there were no further issues with the drainage system, Theran used CCTV downstream of the drain and discovered that the kitchen drain connected into another drain underneath Holly’s bathroom vanity unit. Fortunately, this section of drain was free from any blockages.

While conducting investigations near where the kitchen line discharges, Theran noticed an issue with Holly’s basin mixer in her bathroom. Upon closer inspection, he found that rusted flexible hoses were causing potential leaks and water damage. As part of our comprehensive services at Reactive Plumbing & Electrical, we always conduct thorough checks on related areas during jobs like these.

Theran presented Holly with various options for replacing her basin mixer including new hoses. After discussing her preferences and budget constraints, she opted for a standard basin mixer which came with a 5-year warranty on both parts and labor.

The next step involved isolating water supply before removing Holly’s existing basin mixer. Theran then supplied and installed the new basin mixer, reinstated the water supply, and tested it for any leaks or issues. Holly was pleased with the efficient and professional service provided by Theran.

Contact Us:
If you are experiencing similar plumbing issues in your home or business, do not hesitate to contact Reactive Plumbing & Electrical. Our team of skilled technicians is available 24/7 to assist with all your plumbing needs. You can reach us at 1300 691 597 or visit our website at https://reactiveplumbingand