Case Study: Mrs. Joan’s Hot Water Unit Replacement in Belmont South

Mrs. Joan, a resident of Belmont South (2280), recently found herself in need of a hot water unit replacement. She came across Reactive Plumbing & Electrical through our Newcastle Magnet ad and decided to give us a call.

Assigned Technician:
Our service technician Jake was assigned to the job due to his expertise in handling hot water unit replacements and his excellent customer service skills.

The Job Description:
Upon arrival at Mrs. Joan’s residence, Jake assessed the situation and determined that a spot dig was needed in the sewer main line for access into the line. However, before this could be done, the hot water unit needed to be disconnected.

During this process, it became evident that there was rust and sediment build up at the bottom of the tank which was causing issues with the hot water supply. This also posed potential health hazards for Mrs. Joan if left unaddressed.

The Solution:
Jake provided Mrs. Joan with various options for her new hot water unit replacement. After discussing her needs and budget, she decided to go with our recommended Rheem Stella unit which comes with an impressive 12-year warranty.

The old hot water unit was safely removed from the premises by our team while Jake installed the new one efficiently and effectively without causing any disruption or inconvenience to Mrs.Joan’s daily routine.

With our top-notch services and high-quality products, we were able to provide Mrs.Joan with a reliable solution that would last her for years to come.

Contact Us:
If you find yourself facing similar plumbing issues like Mrs.Joan did, don’t hesitate to contact Reactive Plumbing & Electrical for all your plumbing needs.
You can visit our website at https://reactiveplumbingandelectrical.com.au/plumbing/plumber-newcastle or give us a call at 1300 691 597. Our team of experts is always ready to provide you with top-notch services and solutions.