Case Study: Burst Flexible Hose and Leaking Toilet Cistern in Charlestown
Meet Paul, a resident of Charlestown (2290) who recently experienced a plumbing emergency. One day, while washing dishes in his kitchen, he noticed water pooling underneath the sink. Concerned about potential damage to his home, Paul immediately searched for a reliable plumber in his area.
Luckily, he came across Reactive Plumbing & Electrical through our Newcastle Magnet ad. Impressed by our 24/7 availability and positive customer reviews, Paul gave us a call and explained his situation.
Assigning Theran as the Service Technician
Upon receiving Paul’s call, we quickly assessed the situation and assigned Theran as the service technician for this job. With years of experience under his belt and extensive knowledge in plumbing repairs, we knew that Theran was the perfect fit for this task.
The Job Description & Solution
Theran arrived at Paul’s house on time and began investigating the issue with burst flexible hoses underneath the kitchen sink. After thorough inspection, he found that these hoses had irreparably ruptured due to wear and tear over time.
In addition to this problem, Theran also discovered that there was a leak coming from upstairs toilet cistern. He presented all possible options for repairs to Paul before proceeding with any work.
After discussing with Theran about cost-effective solutions that would ensure long-term results, Paul decided to replace only the flexible hoses connected to his kitchen sink mixer. As for the leaking toilet cistern upstairs, he agreed on having it replaced entirely.
The Solution:
- Removed burst flexible hoses underneath kitchen sink
- Replaced with new hoses
- Reinstated water supply and tested
- Toilet cistern replacement for upstairs to be completed on Tuesday, May 6th, 2025.
Theran completed the quoted works for the toilet cistern replacement on the scheduled date. He thoroughly tested it upon completion to ensure everything was in working order.
