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Margaret, a resident of Edgeworth (2285), recently contacted Reactive Plumbing & Electrical after experiencing issues with her hot water system. She found us through our Newcastle Magnet ad and was impressed by our range of services and positive customer reviews.
Assigned Technician: Theran
We assigned Theran to the job due to his extensive experience and expertise in handling hot water system repairs and installations. He has been with Reactive Plumbing & Electrical for over 5 years and has consistently received excellent feedback from clients.
The Job Description & Solution
Margaret’s initial complaint was that her hot water system was not delivering hot water as it should be. Upon arrival, Theran conducted a thorough investigation of the system and discovered that it was a 26-year-old continuous flow water heater.
Further inspection revealed that both the flame rod and PC board had failed due to age, causing the lack of hot water. After discussing various options with Margaret, she decided to go ahead with replacing the entire system rather than just repairing the faulty components.
Theran presented her with different replacement options based on her budget and needs, ultimately recommending a Rinnai B26 unit with a new valve kit. The existing system was removed from its location, and the new one was installed in its place.
In addition to installing the new unit, Theran also connected Margaret’s existing Rinnai water controller to ensure seamless operation. He then set the temperature according to her preferences before conducting thorough testing upon completion.
Rectifying Leaking Gas Connection at Gas Meter
During the inspection, Theran also noticed a leaking gas connection at the gas meter. He promptly rectified this issue to ensure Margaret’s safety and peace of mind.
The Solution & Warranty
Margaret was pleased with our prompt and efficient service, as well as the solution provided by Theran. She now has a brand new hot water system that is covered by a 10-year heat exchanger warranty and a 3-year Rinnai parts and labor warranty.
In addition to these manufacturer warranties