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Dorothy, a resident of Elermore Vale (2287), recently noticed a leak appearing from underneath her hot water system. Concerned about the potential damage and safety hazards, she immediately searched for a reliable plumbing service to address the issue.
Finding Us Through Newcastle Magnet
After searching online and asking for recommendations from friends and family, Dorothy came across Reactive Plumbing & Electrical through our advertisement on Newcastle Magnet. Impressed by our positive reviews and reputation in the community, she decided to give us a call.
Assigning Theran as Our Service Technician
Upon receiving Dorothy’s call, we quickly assessed her situation and assigned Theran as our service technician for the job. With years of experience in handling various plumbing issues, we knew that Theran would be able to provide an efficient solution for Dorothy’s leaking hot water system.
The Job Description & Solution
Theran arrived at Dorothy’s home with all necessary tools and equipment to investigate the leak. After thorough inspection, he found that her hot water system was 17 years old and irreparably leaking from the tank due to rusting. He presented replacement options to Dorothy which included installing a new 250L Everhot unit with replacement isolation valves, pressure limiting valves, and mandatory tempering valves.
Dorothy accepted this solution as it not only addressed the current issue but also ensured better functionality of her hot water system in the long run. The following steps were taken by Theran:
- Disconnected water supply and electrical connections from existing system
- Drained the old system and disposed of it offsite
- Supplied and installed a new 250L Everhot unit in the same location
- Replaced isolation valves and pressure limiting valves at the water heater
- Installed a tempering valve to regulate hot water temperature for safety purposes
- Connected cold and hot water supply as well as electrical connections
- Tested the system upon completion to ensure proper functioning.
The new Everhot unit came with a 10-year