Case Study: Clearing a Blocked Drain for Oswell in Maryland

Oswell, a resident of Maryland (2287), recently found himself dealing with a blocked drain. After trying various DIY methods to no avail, he decided to seek professional help and turned to Reactive Plumbing & Electrical. He had heard about our services through our Newcastle Magnet ad and was impressed by our affordable prices.

Assigned Technician: Zach

Zach, one of our experienced service technicians, was assigned to the job due to his expertise in handling blocked drains. With years of experience under his belt and extensive training in plumbing techniques, we were confident that Zach would be able to provide an effective solution for Oswell’s problem.

The Job Description & Solution

Oswell contacted us regarding a $149 Blocked Drain Special that we were offering at the time. This special included clearing any blockages using handheld drain cleaning equipment – a method that is both efficient and cost-effective.

Zach arrived at Oswell’s residence promptly and assessed the situation. He quickly identified that there was a soft blockage in the toilet line causing the issue. As there was no current access into the sewer system, Zach could not perform a visual inspection of the drain pipes.

To resolve this issue, Zach used handheld drain cleaning equipment to clear out the blockage effectively. The process took less than an hour, and Oswell’s drains were back up and running smoothly again.

No Additional Charges Approved by Management

During his assessment, Zach also noticed that there was no access point for jet blasting or camera inspection of the sewer system if needed in future instances. To prevent any inconvenience for Oswell down-the-line, Zach provided options for creating access to the sewer system. However, as this was not a part of the initial job description and would incur additional charges, Zach sought approval from management before proceeding with any work.

Our team at Reactive Plumbing & Electrical believes in transparency and providing our clients with all possible solutions. We want to ensure that our customers are fully informed about their plumbing issues and have all necessary information to make an informed decision.

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