Case Study: Solving Toilet Issues for Sophie in Merewether
Sophie, a resident of the beautiful suburb of Merewether (2291), was facing some frustrating issues with her toilets. The buttons on her main toilet were not working properly and the powder room toilet was not shutting off consistently after flushing. After trying to fix it herself without success, she decided to seek professional help.
Finding Us Through Newcastle Magnet
Sophie found us through our advertisement in the Newcastle Magnet, a local publication that showcases businesses and services in the area. She was impressed by our range of plumbing and electrical services and decided to give us a call.
Assigning Theran as Our Service Technician
Upon receiving Sophie’s call, we immediately assigned Theran as our service technician for this job. With years of experience under his belt and extensive knowledge about plumbing systems, we knew he would be able to handle this task efficiently.
The Job Description & Solution
Theran arrived at Sophie’s home on time and began investigating the issue with her toilets. He quickly identified that there was an issue with the outlet valve on the main toilet which needed repositioning. He presented his diagnosis charge to Sophie who accepted it without hesitation.
After fixing the outlet valve, Theran disassembled the inwall cistern of both toilets to inspect their parts and seals. He found that they were 13 years old and starting to age, causing inconsistent workings. To ensure everything was working correctly, he tested both toilets several times before reinstating them.
The main toilet worked perfectly after repairs but Theran recommended further repairs for long-term solutions due to the ageing parts. He presented Sophie with different options for a major repair of the inwall cistern, allowing her to choose what best fit her budget and needs.
Contact Us for Your Plumbing Needs
If you are facing any plumbing issues like Sophie, do not hesitate to contact us at Reactive Plumbing & Electrical. Our team of experienced technicians is always ready to provide top-notch services and solutions for your home or business. You can visit our website
