Case Study: How Reactive Plumbing & Electrical Resolved Bobbie’s Blocked Toilet in New Lambton

Bobbie, a resident of New Lambton (2305), was facing a major inconvenience when her toilet suddenly became blocked. She tried to resolve the issue on her own but was unsuccessful. Frustrated and in need of urgent assistance, she turned to Reactive Plumbing & Electrical for help.

The Initial Call

Bobbie found us through our Newcastle Magnet ad and decided to give us a call. Our friendly customer service representative answered her call promptly and listened attentively as she explained her situation. Understanding the urgency of the matter, we assured Bobbie that we would send out one of our top technicians immediately.

Meet Adam – The Assigned Technician

We take pride in our team of highly skilled technicians who are equipped with years of experience and knowledge in handling various plumbing issues. For this particular job, we assigned Adam – one of our most experienced plumbers – to attend Bobbie’s site.

Adam has been with Reactive Plumbing & Electrical for over 10 years now and has successfully resolved numerous plumbing problems during his time with us. His expertise and attention to detail make him an invaluable member of our team.

The Job Description & Solution

Upon arrival at Bobbie’s residence, Adam quickly assessed the situation and determined that there was indeed a blockage in the toilet drain line. He then proceeded to use CCTV technology to inspect the inside of the pipes and identify the exact location and cause of the blockage.

After identifying that it was caused by excessive amounts of toilet paper buildup, Adam used a high-pressure jet blaster to clear the blockage and restore the flow of water. He also provided Bobbie with some helpful tips on how to prevent similar issues in the future.

Customer Satisfaction Guaranteed

At Reactive Plumbing & Electrical, we always strive for 100% customer satisfaction. We understand that plumbing emergencies can be stressful and inconvenient, which is why we make it our priority to resolve them as quickly and efficiently as possible.

Bobbie was extremely pleased with Adam’s professionalism and expertise in resolving her blocked toilet issue. She expressed