Case Study: Resolving Leaking Shower Taps and Rusty Basin Hoses for Kay in Newcastle

Kay, a resident of the suburb of Newcastle (2300), recently contacted Reactive Plumbing & Electrical after noticing issues with her shower taps and basin hoses. She found us through our advertisement in the local publication, Newcastle Magnet.

Assigning Theran as the Service Technician

Upon receiving Kay’s call, we immediately assigned our experienced service technician, Theran, to handle the job. With years of experience and expertise in plumbing repairs, we knew that Theran would be able to provide an efficient solution for Kay’s problem.

The Job Description and Solution

Kay had reported leaking shower taps and rust in her basin flexible hoses. Upon arrival at her home, Theran conducted a thorough investigation to determine the cause of these issues. He discovered that high water pressure was causing damage to both the shower taps and basin hoses.

Theran presented repair options to Kay which she accepted. The first step was isolating the water supply to her home before servicing the shower taps. This involved replacing any damaged parts or components within the tap system.

The next step was removing and replacing all flexible hoses on her basin with new ones. Once this was completed, Theran reinstated water supply to Kay’s home and tested everything thoroughly upon completion.

Note:

Due to high water pressure being a contributing factor in this issue, we were only able to provide a 30-day warranty on our repairs as it is beyond our control.

Contact Us for Your Plumbing Needs

If you are experiencing similar issues with your plumbing, do not hesitate to contact Reactive Plumbing & Electrical. Our team of skilled technicians, like Theran, are equipped to handle any plumbing problem efficiently and effectively.

You can reach us by calling 1300 691 597 or visiting our website at https://reactiveplumbingandelectrical.com.au/plumbing/plumber-newcastle. We offer a wide