Case Study: Solving Isabel’s Ensuite Toilet Issue in Wallsend

Isabel, a resident of the suburb Wallsend (2287), recently contacted Reactive Plumbing & Electrical for help with her ensuite toilet. She had noticed that it was not filling properly since Hunter Water had repaired the mains in her area. Concerned about the issue, she searched for a reliable plumbing service and found us through our Newcastle Magnet ad.

Assigning Theran to the Job

As soon as we received Isabel’s call, we knew that our experienced technician Theran would be perfect for this job. With years of experience and expertise in handling various plumbing issues, we were confident that he would be able to solve Isabel’s problem efficiently.

The Job Description & Solution

Upon arrival at Isabel’s residence, Theran investigated the issue with her ensuite toilet. He found that the filling valve was blocked with debris due to recent repairs by Hunter Water. This was causing the toilet not to fill properly.

To solve this problem, Theran presented options on repairs to Isabel and she accepted a minor toilet service along with VIP membership benefits from Reactive Plumbing & Electrical. After sourcing all necessary parts, Theran proceeded with removing and replacing the side entry filling valve and flush valve seating washer. He also replaced flexible connections and an emergency stop tap before reinstating water supply and testing everything upon completion.

Results & Warranty

The solution provided by Theran proved successful as Isabel’s ensuite toilet was now functioning perfectly without any issues. We also offered a 2-year warranty on all repairs carried out by Reactive Plumbing & Electrical for added peace of mind.

Contact Reactive Plumbing & Electrical for Your Plumbing Needs

If you are facing any plumbing issues in your home or business, do not hesitate to contact us at Reactive Plumbing & Electrical. Our team of skilled technicians, like Theran, are always ready to provide top-notch services and solutions. You can reach us by calling 1300 691 597 or visiting our website at