Case Study: Solving a Water Leak for Allan in Wallsend
Allan, a resident of Wallsend (2287), was facing a frustrating and potentially costly problem – a water leak underneath his bathroom. Concerned about the damage it could cause to his home and the potential increase in his water bill, he knew he needed professional help.
The Call for Help
Allan found Reactive Plumbing & Electrical through our Newcastle Magnet ad and decided to give us a call. He explained the issue he was having with the water leak and requested immediate assistance.
Assigning Our Top Technician
As soon as we received Allan’s call, we knew that this job required our top technician – Theran. With years of experience under his belt and extensive knowledge in plumbing repairs, Theran was the perfect fit for this job.
Investigating the Issue
Upon arrival at Allan’s residence, Theran began investigating the source of the water leak. Using specialized equipment, he quickly identified 2 copper pipes that were leaking underneath the bathroom floor. But that wasn’t all – upon further inspection, Theran also noticed that there was no pressure regulating valve at Allan’s water meter.
The Solution
After discussing options with Allan, it was clear that replacing both sections of copper pipe and installing a 500kpa pressure regulating valve at the water meter would be necessary to prevent future leaks caused by high water pressure or spikes.
The Repair Process
Theran wasted no time getting started on repairing Allan’s plumbing issues. He carefully removed both damaged sections of copper pipe and replaced them with new, high-quality pipes. He then installed the pressure regulating valve at the water meter to ensure that Allan’s home would be protected from any future leaks caused by excessive water pressure.
Testing and Warranty
Once all repairs were completed, Theran thoroughly tested the system to ensure everything was working properly. Satisfied with the results, he provided Allan with a 10-year warranty on all repairs made.
