Case Study: Solving a Plumbing Emergency for Stephen in Warabrook
Stephen, a resident of Warabrook (2304), found himself in a plumbing emergency when he noticed water leaking under his kitchen sink. Worried about the potential damage and cost, he immediately searched for a reliable plumber and came across Reactive Plumbing & Electrical through our Newcastle Magnet ad.
Assigned Technician: Zach
Upon receiving Stephen’s call, we quickly dispatched our experienced technician Zach to attend to the job. With years of experience and expertise in handling various plumbing issues, we knew that Zach was the perfect fit for this particular job.
Job Description & Solution
Zach arrived at Stephen’s home and began his investigation. He found that the water filter taps isolation valve, made from plastic, had failed and needed replacement. Further testing revealed that the water pressure was exceeding 500kpa, which could potentially cause more damage if not addressed promptly.
In addition to this issue, Zach also discovered heavily rust-impacted flexi hoses on the kitchen tap. After discussing multiple repair and replacement options with Stephen, they decided to proceed with:
- Installing a pressure reduction valve at the water meter with a 7-year warranty
- Complimentary removal of plv at hot water system
- Supplying and installing a new standard kitchen mixer tap with a 2-year warranty
- Supplying and installing a new complimentary connection to filter tap
- A 1-year maintenance agreement for added peace of mind.
All discounts were included in the final price as no further reductions could be applied. Stephen was pleased to see that he saved a total of $374 on the entire job.
How to Contact Us
If you ever find yourself in a plumbing emergency like Stephen, don’t hesitate to contact Reactive Plumbing & Electrical. Our team of skilled technicians is available 24/7 and can handle any plumbing issue with efficiency and professionalism.
You can reach us at https://reactivepl
