Case Study: How Reactive Plumbing & Electrical Helped Kay from Benowa with a Blocked Drain
Kay’s Dilemma: Kay, a resident of Benowa (4217), was facing a major plumbing issue. Her sewer system had become blocked and she was unable to use her toilet or any other drains in her home. Frustrated and worried, she searched for a reliable plumber on the Gold Coast.
Finding Us: After browsing through various options, Kay came across our ad in the Gold Coast Magnet and decided to give us a call. She was impressed by our affordable prices and positive customer reviews.
The Technician Assigned: Our team at Reactive Plumbing & Electrical takes pride in providing top-notch services to all our clients. For this job, we assigned Fin – one of our experienced service technicians who has been with us for over 5 years. With his expertise and knowledge, we were confident that he would be able to solve Kay’s problem efficiently.
The Job Description & Solution: Upon arrival at Kay’s residence, Fin assessed the situation and confirmed that there was indeed a blockage in the sewer system. We offered our $149 blocked drain special which included using a root cutter to remove tree roots causing the blockage. However, during the process, we discovered that there was also a broken section of pipework which needed attention.
We informed Kay about this issue and provided her with two options – either carry out immediate repairs or opt for pipe relining as a long-term solution. After discussing both options with Fin, Kay decided to proceed with pipe relining as it would save her time and money in the long run.
The Scope of Work Included:
- – Arriving onsite with relining equipment
- – Carrying out a CCTV camera inspection to mark out the reline
- – Picote sand pipe to prep for pipe relining
- – Carrying out 2 x 1 meter sectional pipe relining on toilet junction line
- – Allowing the reline to cure
- – Removing equipment from drain once cured and carrying out a CCTV of completed reline, saving it in the job file.
- – Tidying up and cleaning the site.
Contact Us: At Reactive Plumbing & Electrical, we understand that plumbing emergencies can happen at any time. That’s why we offer 24/7 services to our clients. If you’re facing a similar issue like Kay, don’t hesitate to give us a call at 1300 725 385 or visit our website https://reactiveplumbingandelectrical.com.au/plumbing/plumber-gold-coast . Our team of experts is always ready to assist you with all your plumbing needs.
Note: The names used in this case study are fictional for privacy purposes.
