Client Case Study: Christine from Biggera Waters
Introduction: Meet Christine, a homeowner in the beautiful suburb of Biggera Waters (4216). She recently purchased a new refrigerator with an ice and water dispenser and was excited to have it installed in her kitchen. However, she soon realized that her existing plumbing system did not support the connection needed for the fridge.
Finding Us: After searching online for local plumbers, Christine came across Reactive Plumbing & Electrical through our Gold Coast Magnet ad. Impressed by our services and positive reviews, she gave us a call to help with her plumbing issue.
The Assigned Technician: Our experienced technician Matt was assigned to Christine’s job due to his expertise in handling similar cases. With years of experience under his belt, Matt is known for providing efficient solutions and excellent customer service.
The Job Description & Solution: Upon arrival at Christine’s home, Matt assessed the situation and recommended isolating the main water supply and draining down the system before proceeding with any work. He then disconnected and decommissioned the existing 20 mm stop tap which was not suitable for connecting to the fridge’s water line. In its place, he installed a 16 mm alternative that would provide better flow rate without causing any damage or leaks.
To ensure everything was working properly, Matt reinstated the water supply and purged approximately 12 L through John Guest pipework. He then connected it to the fridge and purged out another 8 L through the dispenser. As per our recommendation, we advised Christine to discard any ice made within the first 1-2 weeks as a precautionary measure.
Contact Us:
- If you’re facing similar plumbing issues like Christine or need assistance with any other plumbing or electrical services, don’t hesitate to contact Reactive Plumbing & Electrical.
- Visit our website here for more information and to book an appointment.
- You can also give us a call at 1300 725 385 and our friendly team will be happy to assist you.
In conclusion, Christine was extremely satisfied with the prompt and professional service provided by Reactive Plumbing & Electrical. She now enjoys her new fridge without any plumbing issues thanks to Matt’s expertise and efficient solution. Don’t let plumbing problems ruin your day, trust Reactive Plumbing & Electrical for all your plumbing needs!
