Case Study: Solving a Warranty/Call Back Issue for Diane in Burleigh Waters
Diane from Burleigh Waters (4220) contacted us at Reactive Plumbing & Electrical after noticing water pooling in the front of her property. She found us through our Gold Coast Magnet ad and was impressed by our reputation for top-notch plumbing services.
Assigning the Right Technician
We assigned Matt, one of our most experienced technicians, to handle this job. With his extensive knowledge and expertise, we knew he would be able to quickly identify and solve the issue.
The Job Description & Solution
Matt arrived on site and began investigating the source of the water pooling. After excavating in front of the water meter, he discovered a leak on a recently installed pressure reduction valve that had been conducted under invoice number 12107635.
Matt tightened the valve and performed a mains pressure test, which showed no drop in pressure over the testing period. However, further discussions with Diane revealed that works had been done on the council side of the water meter which may have caused the leak.
To ensure there were no other underlying issues causing the leak, Matt thoroughly inspected all areas around the water meter before confirming that it was indeed due to external works done by council.
Contact Us for Reliable Plumbing Services
If you’re experiencing any plumbing issues or need reliable warranty/call back services like Diane did, don’t hesitate to contact Reactive Plumbing & Electrical. Our team is dedicated to providing top-quality solutions for all your plumbing needs. Give us a call at 1300 725 385 or visit our website https://reactiveplumbingandelectrical.com.au to learn more about our services.
