Client Case Study: Katie from Calamvale

Katie, a resident of the suburb of Calamvale (4116), was facing a major plumbing issue in her home. She had noticed that her sewer was blocked and overflowing, causing inconvenience and potential damage to her property.

After searching for reliable plumbers in her area, she came across Reactive Plumbing & Electrical through their ad. Impressed by their services and positive reviews, she decided to give them a call.

The Assigned Technician: Blake

Upon receiving Katie’s call, Reactive Plumbing & Electrical assigned their top technician Blake to handle the job. With years of experience and expertise in handling complex plumbing issues, Blake was the perfect choice for this task.

The Job Description & Solution

Blake attended Katie’s home to carry out an investigation on the blockage. After thorough inspection, he found that the entire dwelling was affected by the blockage and it was also causing overflow in other areas.

To tackle this issue effectively, Blake suggested using jet-blast and CCTV techniques after gaining approval from Katie. However, despite several attempts with jet-blast equipment, they were unable to clear the blockage as it kept getting stuck due to partially collapsed pipework.

After discussing with Katie about permanent solutions for repair work, they agreed upon an onsite quote which included:

  • A service locator attending onsite prior to excavation to identify existing services near the work area
  • Laying down black plastic near work area for safety purposes
  • Digging down with an excavator to expose where the pipework has been damaged
  • Cutting out and removing the broken section of pipework to restore flow
  • Supplying and installing new PVC pipework and fittings with a directional inspection opening as a riser for easy access in the future
  • Completing CCTV of existing sewer to ensure no further leaks or issues
  • Conducting a flood test to ensure everything is working correctly
  • Backfilling with correct bedding around the new pipework and removing any excess dirt onsite
  • Supplying and installing topsoil around the area for proper regrowth of grass.

Contact Reactive Plumbing & Electrical Today!

If you are facing any plumbing issues like Katie, don’t hesitate to contact Reactive Plumbing & Electrical. Our team of expert technicians, led by Blake, will provide efficient solutions that last. Give us a call at 1300 725 385 or visit our website https://reactiveplumbingandelectrical.com.au/plumbing/plumber-gold-coast for more information.