Client Case Study: Janelle from Coolangatta (4225)
Janelle, a resident of Coolangatta (4225), was experiencing issues with her toilets and kitchen mixer. After searching for a reliable plumbing service on the Gold Coast, she came across Reactive Plumbing & Electrical through our ad in the Gold Coast Magnet.
Assigned Technician: Bailey
Bailey, one of our top technicians, was assigned to Janelle’s job due to his expertise in handling similar plumbing issues. With years of experience under his belt and extensive knowledge in the field, we knew he would be able to provide an efficient solution for Janelle’s problem.
The Job Description & Solution
Janelle had called us regarding faulty inlet valves and a leaking toilet. Upon inspection, Bailey found that one toilet had a faulty inlet valve while the other had a leak coming from the pan connector. He suggested that both toilets should be replaced along with the kitchen mixer which was also due for service.
To ensure complete satisfaction for our client, we provided a detailed scope of works:
- Removal of old kitchen mixer
- Supply and installation of new kitchen mixer
- Removal of two toilet suites
- Removal of two pan collars
- Supply and installation of two new toilet suites
- Supply and installation of two flexible hoses
- Supply and installation mini isolation valves
