Client Case Study: Tony from Elanora (4221)
Tony, a resident of Elanora (4221), had been experiencing frequent sewer blockages in his home. Frustrated and in need of a solution, he turned to Reactive Plumbing & Electrical for help.
Assigned Service Technician: Blake
Upon receiving Tony’s call, our team quickly assessed the situation and assigned our top technician, Blake, to the job. With years of experience and expertise in handling sewer issues, we knew that Blake was the perfect fit for this project.
The Job Description & Solution
Blake arrived at Tony’s home with all the necessary equipment to conduct a CCTV camera assessment of his sewer drain. After clearing a blockage, it was evident that there were multiple underlying issues causing the frequent blockages – including bellys (holding water), breaks, tree roots and poor drainage layout.
We provided Tony with a detailed quote outlining various options to address these issues. After careful consideration, he opted for our recommended scope of work which included:
- A machine excavation of approximately 22m starting from the rear corner of his house towards the council main
- Cutting out existing damaged drainage and replacing it with new piping along with required fixtures such as vents and gulleys
- Installation of access points for future maintenance needs
- Graveling around drainage for proper support
- A flow test to ensure smooth functioning after completion
- Filling up excavated areas and reinstating them back to their original state
No unforeseen issues were encountered during this process thanks to our thorough planning and execution.
PAYMENT TERMS:
To make it easier for Tony, we offered a 30-month interest-free payment plan that would commence 14 days after the completion of work.
How to Contact Us
If you’re facing any plumbing or electrical issues like Tony, don’t hesitate to reach out to Reactive Plumbing & Electrical. You can visit our website at https://reactiveplumbingandelectrical.com.au/ or give us a call at 1300 725 385. Our team is always ready to provide top-notch services and solutions for all your needs.
