Client Case Study: Jane from Helensvale
Jane, a resident of Helensvale (4212), recently found herself in need of plumbing services when she noticed a leak coming from her hot water system. After searching for reliable plumbers on the Gold Coast, she came across Reactive Plumbing & Electrical through their ad in the Gold Coast Magnet.
Assigned Technician: Zavier
Zavier was assigned to Jane’s job due to his expertise and experience with hot water systems. With years of experience under his belt, he was well-equipped to handle any issues that may arise during the job.
The Job Description & Solution
Jane contacted Reactive Plumbing & Electrical regarding her leaking tempering valve. Upon arrival at her home, Zavier conducted a thorough investigation and discovered that not only was the TPR valve faulty but also the isolation valve. He recommended replacing the entire system instead of temporary fixes that would require replacement in the future.
The scope of works included removing the old system with copper pipework and pizza base. A new 215 L ram Stella stainless steel hot water system was supplied and installed along with all new valve work including tempering valve, CWE, TPR, Trio valve and pizza base with correct drainage point and gravel underneath for proper drainage.
- Checked all works for leaks
- Lagged all required 15 mm copper work and valves
- Provided a 10-year warranty on materials used
- Included a 12-month VIP maintenance membership for added peace of mind
- Gave lifetime warranty on all works completed by Reactive Plumbing & Electrical
Contact Us Today!
If you find yourself in a plumbing emergency like Jane, don’t hesitate to contact Reactive Plumbing & Electrical. Our team of expert plumbers are available 24/7 and can handle any job, big or small.
Call us at 1300 725 385 or visit our website https://reactiveplumbingandelectrical.com.au/plumbing/plumber-gold-coast for more information on our services. Trust Reactive Plumbing & Electrical for all your plumbing needs!
