Client Case Study: Jacquelyn from Nerang (4211)
Jacquelyn, a homeowner in the suburb of Nerang (4211), recently contacted Reactive Plumbing & Electrical for assistance with water damage in her kitchen and bedroom. She found us through our Online Booking ad and was impressed by our prompt response time.
Assigned Technician: Matt
Matt, one of our experienced service technicians, was assigned to the job due to his expertise in leak detection. With over 10 years of experience in the industry, Matt has successfully resolved numerous cases of water damage for our clients.
The Job Description & Solution
Jacquelyn had noticed water damage on her kitchen flooring and ceiling in the bedroom below. After speaking with her, we learned that this occurred during cyclone Alfred and she suspected it was related to the extreme weather event. As the water damage seemed intermittent but persistent, we conducted a thorough investigation using thermal imaging and CCTV cameras.
Our team discovered moisture present in the area through thermal imaging and confirmed it with thermal cameras. We also used an in-wall CCTV camera to inspect underneath the kitchen sink for any leaks from the dishwasher or supply lines. However, no leak was evident in this area after conducting flow and operational testing.
We then widened our search area to include the water supply line for Jacquelyn’s fridge. Upon removing the fridge, we found a leak on its inlet which required a specific LG brand technician or replacement of the entire unit. To prevent further damage, we isolated the water supply to mitigate any potential risks.
To ensure safety precautions were taken into consideration due to possible mould presence between floors, no invasive works were conducted at this stage.
All test results pointed to a concealed leak as the cause of water damage in Jacquelyn’s kitchen and bedroom. Our team provided her with a detailed report and recommendations for further action.
Contact Reactive Plumbing & Electrical
If you are experiencing any plumbing or electrical issues, do not hesitate to contact Reactive Plumbing & Electrical. We offer top-notch services on the Gold Coast and can be reached at 1300 725 385 or through our website https://reactiveplumbingandelectrical.com.au/.
