Client Case Study: Mila from Nerang (4211)
Mila, a homeowner in the suburb of Nerang (4211), recently noticed a leak coming from her upstairs ensuite bathroom basin taps. Concerned about potential damage and rising water bills, she decided to seek professional help.
Finding Us Through Gold Coast Magnet
After searching online for plumbing services in her area, Mila came across Reactive Plumbing & Electrical through their ad on Gold Coast Magnet. Impressed by their positive reviews and competitive pricing, she gave them a call to schedule an appointment.
Assigning Technician Michael to the Job
Upon receiving Mila’s call, Reactive Plumbing & Electrical assigned technician Michael to handle the job. With years of experience and expertise in handling similar issues, he was the perfect fit for this task.
The Job Description & Solution
Michael arrived at Mila’s home and conducted a thorough investigation on the leaking tap. After inspecting it closely, he found that it had exceeded its life expectancy and needed immediate attention. He also discovered a slight breach which could potentially lead to further leaks if left unattended.
To solve this issue permanently, Michael provided onsite price options for replacing the taps with new ones recommended by Reactive Plumbing & Electrical. However, after discussing with Mila about her budget constraints and temporary fix preferences, they agreed upon option 1 – isolating water supply and reseating the breach before installing owner-supplied taps.
Scope of Works:
- – Isolate water supply
- – Removal of existing taps
- – Complete reseat of breach
- – Install owner-supplied taps
- – Test and commission all works
Exclusions:
As discussed with Mila, Reactive Plumbing & Electrical recommended options 1 and 2 for a permanent solution. However, due to the age of the breach and slight leak, they could not provide a warranty for the replacement. Therefore, Mila opted for the temporary fix as per her preference.
Contact Us at Reactive Plumbing & Electrical
If you are facing any plumbing or electrical issues like Mila did, don’t hesitate to contact us at Reactive Plumbing & Electrical. Our team of experienced technicians is always ready to provide top-notch services at competitive prices.
You can reach us through our website https://reactiveplumbingandelectrical.com.au/plumbing/plumber-gold-coast or by calling 1300 725 385.
We look forward to helping you with all your plumbing and electrical needs!
