Client Case Study: Dot from Robina
Introduction: Meet Dot, a homeowner in the beautiful suburb of Robina (4226). She recently purchased a new hot water system and noticed that the water was not getting hot enough. Concerned about this issue, she searched for reliable plumbing services and found us through our ad.
Assigned Technician:
We assigned Matt to handle Dot’s case. With years of experience and expertise in handling various plumbing issues, we knew he would be the perfect fit for this job.
The Job Description & Solution:
Dot contacted us because her new hot water system was not producing hot enough water. Upon arrival at her home under warranty, Matt investigated the issue thoroughly. He explained to Dot that this was not caused by Reactive Plumbing & Drainage but rather a legal requirement and safety precaution with all new hot water system installations.
Matt also informed Dot that her previous unit did not have a tempering valve which is now mandatory for all new installations. This resulted in a temperature discrepancy between her old and new units.
To resolve the issue, Matt installed a tempering valve on Dot’s new hot water system which regulated the temperature to 50°C – ensuring both safety and comfort for her household.
Contact Us:
If you are facing any plumbing issues like Dot or need assistance with any electrical work, don’t hesitate to contact Reactive Plumbing & Electrical. Our team of experts is always ready to provide top-notch services to our valued clients in Gold Coast suburbs like Robina (4226).
Business Name: Reactive Plumbing & Electrical
Website: https://reactiveplumbingandelectrical.com.au/plumbing/plumber-gold-coast
Phone: 1300 725 385
