Case Study: Solving a Leaking Kitchen Sink Mixer for Pearl in Adamstown

Introduction:
Pearl, a resident of Adamstown (2289), recently contacted Reactive Plumbing & Electrical after noticing a leak coming from her kitchen sink mixer. She found us through our Online Booking ad and was impressed by our range of services and positive customer reviews.

Assigned Technician:
Our experienced technician Theran was assigned to the job due to his expertise in plumbing repairs and installations. With over 10 years of experience in the industry, Theran has become known for his attention to detail and ability to find efficient solutions for any plumbing issue.

The Job Description:
Upon arrival at Pearl’s home, Theran investigated the source of the leak coming from her kitchen sink mixer. After thorough inspection, he determined that the tap was beyond economical repair and presented Pearl with various options for new taps suitable for her kitchen.

The Solution:
After discussing different options with Pearl, she decided on a Gooseneck pull out sink mixer which also came with Standard and VIP membership benefits. As part of our commitment to providing top-notch service, we sourced the required tap promptly so that it could be installed as soon as possible.

However, while isolating water supply to Pearl’s home during installation, Theran discovered that the water main isolation tap in front garden had broken under normal operation. Without hesitation, he replaced this isolation tap complimentary as part of our dedication to going above and beyond for our clients.

Once all necessary repairs were completed, Theran removed the existing sink mixer and supplied and installed the new Gooseneck pull out sink mixer along with all necessary connections. He also took care to replace the hot isolation valve under Pearl’s kitchen sink before reinstating water supply and thoroughly testing everything upon completion.

To ensure peace of mind for our client, we provided a 10-year warranty on the new tap, giving Pearl confidence in the quality of our work and products.

Contact Us:
If you are experiencing any plumbing issues or need installations done in your home, do not hesitate to contact Reactive Plumbing & Electrical. Our team of skilled technicians, like Theran, are always ready to provide efficient and effective solutions for all your plumbing needs.

You can reach us at 1300 691 597 or visit our website at https://reactiveplumbingandelectrical.com.au/plumbing/plumber-newcastle for more