Case Study: Solving a Plumbing Dilemma for Rob in Cameron Park
Rob, a resident of Cameron Park (2285), was facing a plumbing issue that needed immediate attention. He had recently purchased new basin set and ceramic wall taps for his en-suite bathroom but didn’t have the expertise to install them himself. After searching online and asking around, he came across Reactive Plumbing & Electrical through our Newcastle Magnet ad.
Assigning Theran as the Service Technician
As soon as we received Rob’s call, we knew that our experienced technician Theran would be the perfect fit for this job. With years of experience under his belt and extensive knowledge in plumbing installations, we were confident that he could handle this task with ease.
The Job Description & Solution
Upon arrival at Rob’s residence, Theran assessed the situation and discussed various installation options with him. After measuring the water pressure and ensuring it was within allowable limits, Theran presented two options to Rob – either installing the customer supplied basin set with emergency stop taps or installing both the basin set and ceramic wall taps provided by Rob.
After careful consideration, Rob decided to go ahead with option one – installation of customer supplied basin set with emergency stop taps. This involved isolating the water supply to his home and removing existing tapware before installing his new basin set along with emergency stop taps underneath it. Once everything was installed correctly, Theran reinstated the water supply and tested it thoroughly before completing the job.
The entire process took less than an hour thanks to Theran’s efficiency and expertise. And most importantly, Rob was satisfied with our solution which not only saved him time but also ensured the proper functioning of his new basin set and taps.
How to Contact Us
If you’re facing a plumbing dilemma like Rob, don’t hesitate to give us a call at Reactive Plumbing & Electrical. Our team of skilled technicians is always ready to provide top-notch services for all your plumbing needs. You can reach us at 1300 691 597 or visit our website https://reactive
