Case Study: Solving Tapware Issues for Rebecca in Elermore Vale

Rebecca, a resident of Elermore Vale (2287), was facing issues with her tapware and needed a reliable plumbing service to help her out. She found us through our Newcastle Magnet ad and reached out to Reactive Plumbing & Electrical for assistance.

Assigned Technician: Theran

We assigned our experienced technician, Theran, to the job as he has extensive knowledge and expertise in handling tapware installations. With his attention to detail and problem-solving skills, we were confident that he would be able to provide an effective solution for Rebecca’s tapware issues.

The Job Description & Solution

Upon arrival at Rebecca’s home, Theran investigated the customer-supplied tapware that needed installation – 2 basin sets and 1 bath set. He found that the pressure and water quality were good but there were some underlying issues with the existing setup.

To ensure a long-lasting solution, Theran suggested installing isolation taps on both main and ensuite basin water connections. This would allow easy access for future maintenance or repairs without disrupting the entire water supply system of the house.

In addition, he also recommended replacing the plastic washers with brass ones in order to prevent any potential leaks or damages in the future. The client accepted this cost-effective solution proposed by Theran.

To begin with the installation process, Theran isolated the water supply to Rebecca’s home. He then proceeded with removing the existing bath set which had a deep crack making it impossible to reface. To fix this issue permanently, he installed a stainless steel seat on its cold side before installing back the customer-supplied bath set along with new brass washers.

Next, Theran removed the existing basin sets and replaced them with the customer-supplied ones. He also installed high-quality flexible hoses that are rust-resistant to ensure a durable installation. Once everything was in place, he reinstated the water supply and thoroughly tested the installation to make sure there were no leaks or issues.

The best part about this solution is that it maintains the tapware warranty for Rebecca as we used customer-supplied products. This ensures peace of mind for our client while also providing an effective and long-lasting solution for her tap